Technical Support (m/f/d)
The dream job for problem solvers and customer happiness creators
HostPress® stands for maximum speed in WordPress web hosting and unparalleled solution-oriented support! More than 40% of all websites worldwide use WordPress. We want to help companies and agencies operate and scale their WordPress systems at the highest performance level.
Become part of the leading WordPress host in the DACH region!
As one of the leading WordPress hosts in the DACH region, HostPress® is the go-to partner for companies and agencies that need a partner to make their websites more powerful and efficient.
Join our team and help us solve problems related to our customers’ WordPress installations. Together, we find the most efficient solution when our customers are stuck. Don’t wait any longer—join our highly motivated team!
Apply with guaranteed discretion!
We will treat your application with absolute discretion. We will never contact your current or former employer.Your responsibilities
- You are the first point of contact and help our customers with problems/questions relating to their WordPress website via chat/phone/email.
- You work in a structured manner on troubleshooting, problem solving, performance optimization, and documenting solutions (help center).
- You cultivate and build long-term customer relationships on an equal footing.
- You will work with systems such as WordPress, Plesk Control Panel, and Linux (you don't need to be an expert in these areas—we will show you everything and train you).
We offer
- A relaxed, cool team and a modern working atmosphere.
- A variety of challenging and responsible tasks in a future-oriented working environment.
- Regular team events, shared lunches, and lots of fun.
- Flat hierarchies, communication on equal terms—and no long project meetings.
- A family-friendly and attractive workplace.
- Flexible home office and office days.
Your qualification
- You know and enjoy working with WordPress—whether as a hobby or professionally.
- You are very communicative and know how to interact with people effectively.
- You have a basic technical understanding of IT topics with a focus on the web and WordPress (you are familiar with terms such as FTP and MySQL).
- You work independently, in a highly structured and solution-oriented manner.
- You have very good German and good English skills.
- You already have support experience—desirable, but not essential.
- Career changers are always welcome here.
Please do not apply to us...
…if you’re like these guys:
Application form
Have we sparked your interest? Then send your application, including your resume, to my mailbox.
Or arrange a phone appointment to get to know each other.
Apply with guaranteed discretion!
Your application will be treated with absolute discretion. We will never contact your current or former employer.
Your application will be sent exclusively to my email inbox, and I will coordinate everything directly with you.
Questions? Here's how to reach me:
- Contact Marcus on LinkedIn:
- Email Marcus: